Frequently asked questions

• Monikanchan Jewellers Private Limited
• 77/131/A, K. C. Sen Road, Morepukur, Rishra, Hooghly – 712250
• West Bengal, India

• Phone: +91 83348 79613 / +91 89101 41375
• Email: contact@monikanchan.com
• WhatsApp: Available on the same numbers

Yes, all our gold jewellery is BIS Hallmarked Jewellery, certified as per government standards by the Bureau of Indian Standards.

Hallmarking ensures the purity and authenticity of the gold you purchase.

The purity details (such as 22K/18K) and hallmark identification will be clearly explained at the time of purchase.

Hallmarking is a certification that confirms the purity of gold.

It is issued by authorized agencies and helps customers trust the quality of jewellery.

Yes, we may offer customization based on your requirements.

Please contact us or visit our store to discuss your design.

Yes, we maintain proper quality standards.

Purity details and weight will be clearly explained during purchase.

Exchange may be available based on product condition and current gold rate.

Please contact us or visit our store for details.

Refunds are generally not provided.

However, in rare cases such as defects, refunds may be considered as per our policy.

You can contact us to check availability.

Booking will be confirmed through direct communication.

Currently, purchases are completed through our physical store.

Delivery options may be introduced in the future.

• Bridal Jewellery
• Gold Jewellery
• Diamond Jewellery
• Festive Collections
• Couple & Wedding Gifting
• New Arrivals

Prices may vary based on gold rate and making charges.

Final price is confirmed at the time of purchase.

Yes, we use WhatsApp for:

We only send relevant messages and do not spam.

• Customer inquiries
• Product details
• Support

Basic details like name and phone number may be required during purchase.

You can visit during our working hours.

Please contact us for exact timings.